Frequently asked questions

About WAFlow#

What is WAFlow?#

A Chrome extension that adds a CRM and automation tools to WhatsApp Web. See the introduction.

Is WAFlow made by WhatsApp or Meta?#

No. WAFlow is an independent product by Techno Ved IT Solutions and is not affiliated with WhatsApp Inc. or Meta.

Which browser do I need?#

Google Chrome, version 111 or newer, on a computer (Windows, macOS or Linux). See Install the extension.

Does it work on my phone?#

No. WAFlow runs in Chrome on a computer, next to WhatsApp Web. You can keep using your phone as normal.

Does it work with WhatsApp Business?#

WAFlow runs inside WhatsApp Web itself, so it works the same way whichever kind of WhatsApp account is signed in there. Some features, such as WhatsApp labels, are available on WhatsApp Business.

Do bots and schedules run when my computer is off?#

No. WhatsApp Web has to stay open in Chrome for bots, schedules, broadcasts and reminders to work. WAFlow does not have a cloud service that runs 24/7.

Licenses and pricing#

Does a license work on more than one computer?#

Yes. A license belongs to a WhatsApp number, not a device. Every browser signed in to WhatsApp Web with that number can use it, with no device limit and no extra seats to buy.

What if I change my WhatsApp number?#

The license is for the number it was made for. A new number needs its own license. Ask the person who provided WAFlow to you.

Do you offer a free trial?#

Yes. Click Start a free trial in the extension's license box. A trial gives full access for a few days (three by default), one per WhatsApp number. See Activate your license.

What happens when my license ends or is suspended?#

WAFlow checks the license every time WhatsApp Web loads. When a license has ended, or was suspended or revoked, the extension stops at the next refresh. Your data is not deleted, and everything comes back when the license is renewed. See Activate your license.

Are renewals charged automatically?#

No. A license that is not renewed simply stops validating when it expires. It is not auto-charged.

Your data#

Where is my data stored?#

In your own browser. Boards, tags, notes, canned replies, bots and settings never leave your computer unless you export a backup yourself. See Privacy and data.

Can I use the same data on two computers?#

Each browser keeps its own data. To use the same data elsewhere, make a backup on one and restore it on the other. See Import and export data.

How do I back up?#

Settings → Backup and restore → Download backup. Do it every week, and before you erase data, change browsers or load WAFlow from a different folder.

I updated WAFlow and my data is gone.#

If you loaded the new version from a different folder, Chrome treats it as a new extension. Load it from the same folder, or restore your backup. See Updating WAFlow.

Messaging and safety#

Will my number get blocked?#

WhatsApp decides that, and WAFlow cannot promise it will never happen. WhatsApp can restrict numbers that send many similar messages quickly. Keep delays natural, start small, and read Safe sending.

How fast does WAFlow send?#

By default it waits 5 to 12 seconds between people. You choose the range, and you can add longer breaks and an hourly limit.

Are the messages sent from my phone?#

They are sent through your WhatsApp Web session, in the same way as if you typed them there.

Can I stop everything quickly?#

Yes. Settings → Pause all automations stops bots, the AI assistant, broadcasts and schedules at once. Your own messages still go out.

AI features#

Which AI services can I use?#

ChatGPT (OpenAI), Gemini and Claude (Anthropic), with your own API key. See AI Assistant.

Does the AI cost extra?#

WAFlow does not charge for the AI. The service you choose charges for what you use, through your own account.

Who sees my conversations with the AI?#

Only the service you picked. Your key and conversations go straight from your browser to that service, with no WAFlow server in between.

Help#

Can I change the language?#

Yes, eleven languages, including right-to-left Arabic and Hebrew. See Appearance and language.

Who do I contact for help?#

Write to support@technoved.in or call +91 72619 02348. Please include what you were doing, and the result of Settings → Module settings → Diagnostics. See Troubleshooting.